Update 11/17/14: Thanks to our loyal customers, we have been voted Best of Western Washington Best Bike Shop for the 6th year running!
Gregg's has a long history of being one of the premier bike shops in the country. Gregg’s was founded in 1932 and is consistently rated one of the top 100 cycling retailers in the country (Bicycle Retailer Magazine) and the best cycling retailer in Seattle (2009-2014 King 5 Poll, Seattle Weekly 2010-2012).
T. D. 8/8/2012
I thought that perhaps you’d like a little good news.
I brought my Scott bike in on Monday 8/6 for a tune up. I thought it was running well – no problems with anything, just needed some annual TLC. Well…..Michael did the tune-up, which involved a new cassette. He also put on a new chain, new cables and re-taped part of one of the bars.
Not only was he personable and thoughtful, he also did a fantastic job. As I mentioned, I thought my bike was riding well before the tune up. Afterwards it was amazingly fantastic.
He did a great job – both in customer service and as a mechanic; you’re lucky to have him as an employee.
Justin P. Lynnwood, WA 7/20/2012
A+++++. Went for a fitting. Great customer service and attention to detail. Very positive and helpful staff when having questions with the fit or purchased products. Will definitely go there again.
Eun C. Lynnwood, WA 6/24/2012
I love Gregg's cycle. They have wonderful staffs and all of them are willing to help out. I am so fortunate to meet 'Laura' who really spent time with me to find a right bike for me. She was so knowledgeable, kind, and patient. Excellent customer service. Thank you Laura!
R. S. 2/10/2012
Greggs in Bellevue is my go-to shop. They hit just the right note with their attentiveness on the sales floor without being overbearing. Plus, they carry really quality gear, well at least, the kind of gear that I like. The parking garage makes it really convenient to come over from Seattle. I bought a Burley trailer for them and it was built up for me at no charge and the salesman even helped carry it to my car! They're doing a great job and I am happy to give them my business.
R. B. 2/10/2012
Spent the weekend wheeling the cervelo. Shifting was great, smooth and effortless. Felt like a new bike. Great job!
D. K. 11/19/2011
I called in an order by phone and had the part shipped to me. The Parts Dept. associate was helpful but not familiar with the type of headset bearing I required (Mindset drop-in bearing - 42mm Campy style for an 08 Specialized Roubaix Pro). The original part did not fit. However, the Parts Dept. staff continued to communicate with me to identify and procure the correct part.
I was very impressed with the dedication to getting the correct part for my bike. The staff was committed to making sure I received the part I needed. I picked up the 2nd replacement part in the store and very impressed by the layout and staff.
Neil was great to work with (!), he was genuinely interested to hear and discuss my specific needs and my decision-making criteria. He didn't try to push me toward any product. He has a great deal of knowledge on the products and engaged others from the shop to help me get other expert options. Neil was very helpful and patient throughout the process and provided top notch customer service, far beyond what you can expect from other LSBs.
Robert was VERY helpful, unlike other cycle shops he wasn't looking to sell a particular model or brand, he asked questions that pinpointed the kind of bike I needed and installed further equipment at no extra charge. He also provided maps to help me get started and made sure the bike was tuned. Excellent service I'd recommend this shop to anyone in the North Seattle/Shoreline area!
I always find what I am looking for and for a great price and brand name products. I always get great advice from all the associates, which makes purchasingall my gear a fun experience. Love the atmosphere, and even take my 2 year old... he enjoys the bike view as much as I do... and he is always impressed by bikes that hang from ceiling, on the floor, and on the walls.
B. D. 5/25/2011
Jabez is the man.
I'm a newbie mountain biker and my fella was convinced that the bike i was riding was making me miserable on the trail. Sure enough we just got a new bike through Gregg's and i am having an amazing time these days playing with my bike. Less falling, more fun.
The shop was easy to find and the help amazing. Not only did Jabez encourage me to ride around in the lot, he was incredibly patient with my bumbling. He was able to speak fancy bike talk with my guy, and layman newbie talk with me. I never felt patronized, pressured, or uncomfortable. If anything he was really excited for us and very honest about prices, availabilty and how to use the gears and doo dads on the bike.
I will always come back here thanks to Jabez. Wahoo!
I don't know much about bikes and the selection that should be available, but compared to other stores there were a lot more bike in my size to test ride. Brian knew what he was talking about and was very helpful about answering my questions. Also, he went above and beyond to assist me with my needs.
Wes was very knowledgeable, no pressure, really helpful with everything. Very personable and easy to work with.
Not only was the selection of current models very good, but I was able to buy a non-current, top of the line bike for an amazing price.
Friendly, clean, enthusiastic. It's obvious that the folks working there ride and love it.
D. H. 1/20/2010
The employees are very helpful and I feel very welcome at the store. I have only recently started getting into cycling and always have questions that are answered by the staff. I am becoming a better cyclist with their help and I always find what I am looking for at Greggs. Thanks so much. Great selection. There are always plenty of option and I can always find what I am looking for.
B. P. 1/17/2010
Andy gave me some good information on new bikes the weekend before. Then I looked at some other stores that carried bikes from different manufacturers.
Service at the other places didn't compare.
I went back to Gregg's and bought a new bike. I've had my new bike for about a week now and I love it.