Shipping Information

SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

FREE SHIPPING ON ORDERS OVER $75

Earn free ground shipping on purchases over $75 when you choose Standard Shipping at checkout. Please note this offer is only available to shipping addresses in the 48 continental United States. Some over-sized, or bulky items may not qualify for free shipping (this charge will be shown at checkout). We offer free shipping on orders over $200 for Alaska and Hawai'i residents.

Select items and bicycles cannot be shipped due to manufacturer policy. 

To receive free shipping, just add items to your cart and choose Standard Shipping during checkout

Some over-sized, or bulky items may not qualify for free shipping. Charge will be shown at checkout.

SHIPPING (Continental U.S.)

Shipping options offered for merchandise delivery:

 
Note: Orders usually ship within two business day of being placed. Next-day (overnight) orders are usually delivered by the end of the following day. 

No shipping to PO Boxes.

Sorry, but we do not ship bicycles.

Sorry, but we do not ship outside of the U.S.

IN-STORE PICKUP

Most orders will be ready within two business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Orders for items marked "Special Order" may take 7-10 business days to be filled depending on manufacturer/supplier availability. Other items, especially bicycles, may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Please note, an ID matching the information from the order is required for pickup. 

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

INFORMATION WE COLLECT

We collect two general types of information from users: personal data (such as names and e-mail addresses); and aggregate data (such as information about traffic patterns on this site; for example, how many users log into this site on a daily basis).

To learn more about the use of cookies on our site refer to our cookie policy.

THIRD-PARTY SERVICE PROVIDERS

We sometimes use other companies to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.) 

On Orders for products that are "Special Order" a restocking fee may apply. Please note that some bicycles ordered through the site may not be eligible for refund.  If there is any questions or concerns please call at 206-523-1822 or visit one of our three convenient locations.

Items over $100 must be approved by a representative. A return authorization can be obtained by phone (206)523-1822 x 1006 or email.

We cannot accept returns on certain sale or clearance items. If you are unsure whether this no-return policy applies, you can contact us at (206) 523-1822 x 1006 or email 

Once we receive your return we will refund you payment promptly. 

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. 

Note:

• If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

PAYMENT OPTIONS

Instore: