Sure, You Can Return It If You Need To...

If you work retail you'll eventually have to do a few returns, and if you sell a lot of stuff, you'll have to do a lot of returns. Selling bikes is a little different then selling a pair of jeans but some things are very much the same. They have to fit, they have to be the right item for the situation and the customer has to like the way they look. If the customer gets them home and doesn't like them, well then, they have the right to bring them back, get their money back or exchange the item for something they like better, or works better for them. All that a retailer can ask is that the customer has a receipt and that (unless there is warranty issue) the item can be sold as new. This is where the problem comes...
Sometimes, what the customer brings back is not exactly in "new condition". Imagine buying a pair of jeans, realizing they don't fit and then bringing them back. No problem so far. Now imagine that you run a cat farm in your house and you wore your new jeans during feeding hour in your Norweian Forest Cat Farm. It's spring and the beautiful Skogkatt is shedding it's luxurious winter coat. As you can imagine, hard to keep the cat hair off the jeans during feeding hour.

apparently, this customer has a cat farm and uses his bicycle to do feeding hour!