Satisfaction Guarantee
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 14 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Free Shipping On Orders Over $75
Earn free ground shipping on purchases over $75 when you choose Standard Shipping at checkout. Please note this offer is only available to shipping addresses in the 48 continental United States. Some over-sized, or bulky items may not qualify for free shipping (this charge will be shown at checkout). We offer free shipping on orders over $200 for Alaska and Hawai'i residents.
+ Select items and bicycles cannot be shipped due to manufacturer policy.
+ To receive free shipping, just add items to your cart and choose Standard Shipping during checkout.
+ Some over-sized, or bulky items may not qualify for free shipping. Charge will be shown at checkout.
Shipping (Continental U.S. Only)
Shipping options offered for merchandise delivery:
| Order Amount | Standard Shipping | Store Pickup* |
|---|---|---|
| Up to $75.00 | $10.99 | FREE |
| $75.01-$100.00 | FREE | FREE |
| $100.01-$150.00 | FREE | FREE |
| $150.01 and over | FREE | FREE |
Returns
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). Return must be made 14 days from delivery of the item or item's. We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
On Orders for products that are "At Supplier (1-3 Weeks)" a restocking fee may apply. Please note that some bicycles ordered through the site may not be eligible for refund. If there is any questions or concerns please call at 206-523-1822 or visit one of our three convenient locations.
Items over $100 must be approved by a representative. A return authorization can be obtained by phone (206) 523-1822 x 1006 or email.
We cannot accept returns on certain sale or clearance items. If you are unsure whether this no-return policy applies, you can contact us at (206) 523-1822 x 1006 or email
Once we receive your return we will refund you payment promptly.
In-Store Pickup Orders
Most orders will be ready within two business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Orders for items marked "At Supplier (1-2 weeks)" may take 7-10 business days to be filled depending on manufacturer/supplier availability. Other items, especially bicycles, may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Please note, an ID & Credit Card matching the information from the order is required for pickup.
Prices & Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us.
Note:
- If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Payment Options
Instore:
We accept Cash, Mastercard, Visa, Discover, and American Express
We do not accept checks.
Online:
We accept Mastercard, Visa, Discover, and American Express.
Effective as of January 9, 2025